Terms of Use

1. Acceptance of these terms

By accessing Super Saathi, submitting rider details, creating an account or using the dashboard, you agree to these Terms of Use, the Privacy Policy and the Refund & Return Policy. Do not use the service if you do not agree.

2. What Super Saathi provides

Super Saathi helps a person who wants to join as a new Swiggy delivery rider submit basic referral details and view available referral, onboarding, order-target and promotional reward information. Super Saathi may use authorised referral channels and service providers to submit or verify the requested referral.

Super Saathi does not employ riders, allocate orders, determine rider earnings, approve documents, activate or deactivate rider accounts, or control Swiggy's onboarding process.

3. Rider eligibility and accurate information

• The rider must satisfy Swiggy's current eligibility, documentation, city, vehicle and onboarding requirements.
• The submitted name, mobile number, city and other details must be correct and belong to the rider or be submitted with the rider's permission.
• A rider already registered, previously referred, duplicated, inactive, blocked, rejected, outside an eligible city/category or otherwise ineligible may not qualify.
• One person must not create multiple accounts, use false details, manipulate orders or misuse a promotional campaign.

4. Super Saathi reward conditions

Super Saathi rewards are separate promotional incentives funded or arranged by Super Saathi. They are not Swiggy salary, rider earnings, joining fee refunds or Swiggy referral payouts.

• ₹100 may become eligible only after the referral is verified as a unique new rider and the rider completes the first qualifying order.
• An additional limited-time reward between ₹500 and ₹1,000 may become eligible after the displayed order target—currently shown as 35 qualifying orders within 12 days—is completed.
• The active amount, deadline, city, category, winner/slot limit, payout method and other campaign conditions shown at registration or in the dashboard apply to that campaign.
• Rewards remain pending until verification. A dashboard status or progress indicator is not a final promise of payment.
• A reward may be rejected, reversed or withheld for duplicate referral, inaccurate data, fraud, order reversal, target failure, expired deadline, technical mismatch, abuse, Swiggy rejection/deactivation or breach of these terms.
• Campaigns may be changed, paused or closed prospectively. A completed and finally approved reward will not be cancelled without a valid reason such as fraud, duplicate credit or incorrect data.

5. Swiggy registration and other fees

Any registration, onboarding, platform, kit, uniform, bag, security-deposit or similar amount displayed, requested or collected through Swiggy or its authorised channels is controlled by Swiggy or the relevant third party. Super Saathi does not set, collect or refund those amounts and is not responsible for disputes relating to them.

6. Accounts and passwords

You are responsible for keeping your mobile number, password and device secure. Do not share login credentials. Notify Super Saathi promptly if you suspect unauthorised use. We may suspend an account to protect users, investigate misuse or comply with law.

7. Status and third-party information

Referral, onboarding and order information may be received from user submissions, authorised referral dashboards, spreadsheets, APIs or other third-party sources. Updates can be delayed, incomplete or changed by the source. The final status maintained by Swiggy or the applicable third party prevails for Swiggy onboarding and work-related matters.

8. No employment, income or onboarding guarantee

Submitting a referral does not guarantee registration, onboarding, employment, partnership, activation, order availability, income, continued access to Swiggy, or a Super Saathi reward. Rider earnings and work conditions depend on Swiggy's applicable terms and operations.

9. Acceptable use

You must not interfere with the website, attempt unauthorised access, scrape private user data, upload malicious code, impersonate another person, exploit a campaign, submit data without permission or use the service unlawfully.

10. Intellectual property

Super Saathi's original website design, text, code and branding belong to Super Saathi or its licensors. Third-party names, logos and trademarks belong to their respective owners. No ownership or official association is implied.

11. Service availability and liability

The service is provided on an “as available” basis. We use reasonable efforts to keep information and tracking available but do not guarantee uninterrupted or error-free operation. Nothing in these terms excludes rights or liability that cannot legally be excluded. To the extent permitted by law, Super Saathi is not responsible for indirect loss caused by third-party systems, Swiggy decisions, network failures, inaccurate user data or unauthorised account use.

12. Changes and termination

We may update these terms to reflect service, campaign or legal changes. The updated date will be displayed here. Continued use after an update means acceptance of the revised terms. You may stop using the service and request account deletion, subject to legal, fraud-prevention and dispute-retention requirements.

13. Governing law and grievance contact

These terms are governed by applicable laws of India. Please first send complaints, account requests or reward disputes to support@saathi.sbs. Include your registered mobile number and referral details. We will review the request using the available records.

Privacy Policy

1. Data we may collect

• Identity and contact data: full name, mobile number, city and profile details.
• Account data: user ID, login records and secured authentication information. Passwords should be processed by the authentication provider and are not intended to be stored in readable plain text.
• Referral and rider data: selected company/category, submission date, referral status, app installation/onboarding stages, completed orders, target, deadline, reward eligibility and payout status.
• Payment data, only when required for an approved payout: UPI ID, bank details, transaction reference and payment status.
• Technical and usage data: IP address, browser/device information, timestamps, error logs, security events and cookies or local storage needed for login and operation.
• Communications: support requests, complaints, correction requests and related records.

2. Where data comes from

Data may come directly from the user or rider, from an authorised referrer, from Super Saathi's admin records, and from authorised partner/referral portals or reports used to verify onboarding, orders and rewards. Do not submit another person's data without their knowledge and permission.

3. How we use data

• Create and secure the Super Saathi account.
• Process the rider registration/referral requested by the user.
• Match a referral using mobile number and other identifiers.
• Display referral, order-target, deadline and wallet information.
• Verify eligibility, prevent duplicate credits, investigate fraud and maintain audit logs.
• Send service, support, security and reward-related communications.
• Comply with legal obligations and resolve complaints or disputes.

4. When data may be shared

We may share only the data reasonably required with:

• Swiggy or an authorised onboarding/referral channel when necessary to process the registration requested by the user.
• Infrastructure and service providers such as Supabase, Google Workspace/Sheets, Hostinger, authentication, messaging and payment providers.
• Professional advisers, regulators, law-enforcement bodies or courts where legally required.
• A successor organisation during a lawful business transfer, with appropriate safeguards.

Super Saathi does not sell personal data to advertisers.

5. Data storage and security

Data may be stored in Supabase databases, Google Sheets, Hostinger systems and secured operational logs. We use access controls, authenticated accounts, restricted service credentials, backups and other reasonable safeguards. No online system can be guaranteed completely secure, so users must also protect their passwords and devices.

6. Retention

We keep personal data only for as long as needed for the referral, account, reward, support, fraud-prevention, accounting and legal purposes for which it was collected. Data may be retained longer where a dispute, investigation, pending payment or legal requirement exists. Unneeded data will be deleted or anonymised according to operational and legal requirements.

7. User choices and rights

Subject to applicable law, you may request access, correction, updating or deletion of your personal data, withdraw optional consent, or raise a grievance. Some information may need to be retained to complete a requested service, prevent fraud, maintain transaction records or comply with law.

Send requests to support@saathi.sbs from or with proof of the registered mobile number. We may verify identity before acting on a request.

8. Cookies and local storage

The website may use essential cookies or browser storage for login sessions, security, preferences and basic analytics. Blocking essential storage may prevent account or dashboard features from working.

9. Children

This service is intended only for persons legally eligible to apply as delivery riders and to enter a binding agreement. Do not submit a child's personal data.

10. Third-party websites

Links or redirects to Swiggy or other services are governed by those services' own terms and privacy policies. Super Saathi is not responsible for their independent data practices.

11. Policy updates

We may update this policy when our technology, service or legal obligations change. Material changes will be reflected by the updated date and, where appropriate, an additional notice.

12. Contact

For privacy questions, correction, deletion or grievance requests, contact support@saathi.sbs.

Refund & Return Policy

1. Swiggy charges are outside this policy

Any onboarding, registration, kit, uniform, bag, security-deposit, platform or similar fee displayed or collected by Swiggy or its authorised channel is a third-party charge. Super Saathi does not control or refund it. The rider must use Swiggy's applicable support and refund process for those amounts.

2. Super Saathi rewards are conditional incentives

The ₹100 first-order reward and any additional ₹500–₹1,000 limited-time target reward are promotional benefits, not amounts paid by the user. Therefore, failure to qualify for a reward is not a “refund” event.

A reward becomes payable only after the referral, order and campaign conditions are verified. Pending, locked, estimated or progress amounts are not final cash balances.

3. Reasons a reward may not be payable

• Duplicate, already-referred, previously registered or ineligible rider.
• Incorrect mobile number, name, city, category or account details.
• Required first order or target orders not completed within the deadline.
• Cancelled, reversed, fraudulent, manipulated or non-qualifying orders.
• Swiggy rejection, deactivation, data mismatch or inability to verify the referral.
• Campaign expiry, limited winner/slot quota or failure to satisfy the displayed offer terms.
• Multiple accounts, abuse, prohibited conduct or breach of the Terms of Use.

4. Incorrect or duplicate wallet credits

If a wallet amount is credited twice, credited to the wrong account or produced by a technical/data error, Super Saathi may place it on hold or reverse the incorrect amount after reviewing records. The user may raise a dispute and provide supporting evidence.

5. Accidental payments to Super Saathi

Users should not send registration fees to Super Saathi. If Super Saathi directly receives an accidental or duplicate payment, contact support within 7 days with the transaction reference. After verification, an approved refund will be sent to the original or verified payment method, generally within 7–10 business days. Banking or payment-network delays are outside our control.

6. Reward disputes and payout issues

Report a missing or incorrect reward within 30 days of the displayed result or deadline. Include the registered mobile number, rider name, relevant screenshots and transaction details. We will compare user records with available referral and order reports. A final decision will be based on verified records and the applicable campaign terms.

7. Contact

Send refund, wallet or reward disputes to support@saathi.sbs.